Tier 1 - Technical Service Desk Administrator (12hrs Night Shifts)

e with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

• Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.

• This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.

Basic Qualifications:

• Significant experience with customer support

• Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.

• Significant experience working in a face paced environment

• Significant experience with troubleshooting issues in a growing environment

• Time management skills

• Strong oral and written communications skills

• The candidate must have high school diploma or equivalent and 5+ years of prior relevant experience.

• Candidate must have an active TS/SCI with polygraph.

• Candidate must be US Citizen.

CABARESTON

Original Posting Date:
2024-12-10
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.