Software Engineer

gicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page .

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

The Application Support Engineer on the Engineering team is responsible for handling Product issues that customers face in their deployments. This includes troubleshooting features, bugs and deployments in complex environments. A successful Sr. Application Support Engineer will produce all root cause analysis of functionality in a timely manner and will communicate and work with colleagues to solve problems and improve the systems they work with. They may need to interact with other support teams and customers as deemed necessary. Furthermore, the Sr. Application Support Engineer should have a deep understanding and knowledge level of the product they are working with, to the point that they can help others on the team grow and develop.

Here's a closer look at this key role:

• Prioritize and troubleshoot issues within the SLA's.

• Document, automate, and test technical solution for new systems or enhancements to existing systems.

• Working with various teams in LogicMonitor to deliver software products that support LogicMonitor's business growth.

• Coach and lead other team members from a technical perspective in design and implementation.

• Envision system features and functionalities by analyzing business requirements.

• Troubleshoot and resolve product/application issues for escalated support cases.

• Collaborate with a diverse, distributed development organization. Our development team spans multiple cities in the US and Asia.

• Contribute to Tech Talks, involving research on new technologies that are applicable to this position.

• Ability to tackle performance and design issues at a deep technical level.

• Understanding and improvement of development process and application deployment

What You'll Need:

• 3+ years of experience in Supporting commercial or enterprise applications.
• 2+ years of experience in working in Windows Servers based environments.
• BS or above degree in computer science or related field.
• String understanding of Windows Active directory. Hands-on understanding of how GPO works.
• Strong understand of scripting using Powershell.
• Ability to quickly develop competencies in numerous technologies (i.e. you can learn quickly!)
• Ability to work with a development team and develop strong, reliable, and effective relationships with team members
• Excellent in communication (written and verbal) and collaboration with other functional teams (Support Engineering, Tools, Product, etc.).
• Capable of thoughtful analysis of the costs and benefits of the work being done, with an eye towards maximizing customer utility