Director, Payments Risk & Fraud

in Tech / banking vendors to collaborate, create and inspire innovation. The role has direct reports and critical to Lowe's because it will support the broader enterprise initiative to become the #1 omni channel home improvement retailer.

What You Will Do

• Develop and maintain the Lowe's loss forecasts, risk policy and co-manage lender credit and fraud strategies and policies.

• Work with internal partners to develop and implement strategies, policies and processes to minimize fraud, shrink and chargebacks.

• Monitor decision metrics and evaluate customer performance to maximize credit availability to drive sales while maintaining losses within established parameters.

• Partner with lending partners to develop underwriting criteria and policies for high line credit requests that produce accurate and consistent credit decisions at the speed or retail, both consumer and Pro

• Create and develop risk and underwriting performance reporting to drive awareness of decision accuracy and performance.

• Partner with field selling teams to review escalations and manage recourse program.

• Monitor industry and competitive trends to ensure an industry leading credit decisioning with an exceptional customer experience.

• Acts as internal credit evangelist to build awareness and understanding of programs.

• Analyzes and communicate reports with sensitivity to organizational metrics

• Assist with development and monitoring key performance indicators and works with branded credit vendor to provide regular reporting/metrics to leadership

Minimum Qualifications

• Bachelor's Degree Business administration or relevant field and 6 Years Leading teams in retail lending or credit management or banking

Preferred Skills/Education

• Master's Degree Concentrations in communications or business management

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.