Applications Services Manager

strategies

• Maintain awareness of industry directions for products and services in the SCP area, to

  Define new, cost-effective solutions or optimize existing ones.

• Service management with 3rd Party vendors based on role model operational excellence, with

  Overall accountability on the metrics for service (SLAs, Availability, performance, etc.)

• Accountable for ensuring the Service Continuity strategy for services and products is in place, including

  DR simulations and tests were properly conducted based on Mars Inc. standards

• Accountable for regular status updates to stakeholders on the progress of all demands raised by them

  Business

• Development management with 3rd-party vendors based on role model development

  excellence, with overall accountability on metrics for development

• Escalation point for any business demands, working with his team and Business stakeholders to

  address, engaging all resources needed to solve this demand

• Sustain the user community and develop the key users, functional experts, and product owners

  network.

• Engage and collaborate with other teams when needed (for example: Platform, Database,

  Security, Processing, Deployment, Development, other BCF towers in BDS, etc., to address

  Business needs

Education & Professional Qualifications

• Bachelor's degree in IT Technology or Computer Science, or Equivalent

Knowledge / Experience

• IT Background and Leadership

• ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

• Strong SCP Knowledge, preferred in the FMCG (Fast Moving Consumer Goods) industry

• 5-7 Years of experience preferred in Product and Services on SCP

• Architecture and Functional knowledge on SCP

• Demonstrate Line Management Experience and Capability

• Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities

• Knowledge of Mars products and environments, ideally on SCP, will be a plus

• Financial and Budget management experience

#TBDDT