BDS Product Lead

ew scope into GDO/BDS product and delivery model - Transition Plan from Project to BAU including Financials Aspects

• Operational Readiness

  • Functional and Technical Documentation
  • Support Model / escalations Paths
  • Monitoring and Integration ownership
  • Operational Risks vs Mitigation Actions approval

• Product and support Alignment

  • Act as bridge between all layers (Program, Projects, product owners, delivery)
  • Ensure MARS ITSM process defined (SLAs, KPIS)

• Business engagement

  • Partner with Business representatives to ensure Business continuity / operational model
  • Training on new WOW / Support flow

• Governance & Quality

  • Ensure compliance with ITSM - ITIL best practices

  • Support hypercare, exit criteria, and readiness assessment

  • Reporting - Transition deliverables, Status, risk, and GAPS

Qualifications

• Strong knowledge of supply chain processes.

• 5+ years of experience in service operations or a similar role, with a focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management or focus on P2F Modules (MM, QM, PM, PP) SAP ERP areas.

• Understand ITIL concepts (Incident, Problem, Change and service transition)

• Ability to operate in complex and multi-team environments.

• Familiarity with SAP and non-SAP systems

• Ability to collaborate with Enterprise Architecture, Infrastructure, Integration, and both technical and non-technical stakeholders Digital Transformation S/4 Deployment - Core process

Competencies:

• Stakeholder Balance, Tech Savvy, Decision Quality, Ensures Accountability, Managers Complexity,

What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

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