Broadcast and Production Events Technical Operations Lead

encing and other office digital technologies.

Key Responsibilities:

• Operationalize technical solutions for live corporate broadcasts and special production events (on‑site, remote, hybrid) including live monitoring, audio video backhaul/routing/switching, presenter contribution, recording, streaming, and redundancy/failover components.

• Act as a lead technical authority during broadcasts and events to proactively monitor the end-to-end signal flow; execute failover options as necessary. Provide clear situational communication during live incidents; tailor technical translation for executive and non-technical stakeholders as appropriate.

• Define and execute technical readiness standards, checklists, and failover procedures for all live productions ensuring technical resiliency. Maintain, test, and continuously refine disaster recovery and business continuity strategies.

• Manage and execute the design, deployment, proactive maintenance and lifecycle management of on-premise and cloud-based broadcast AV/IT infrastructure (firmware/OS patching/application update lifecycle, configuration management, redundancy and high availability strategies, facility cabling, equipment refresh cycles etc.)

• Configure, monitor, and support hybrid enterprise broadcast AV networks across several global locations and cloud.

• Align infrastructure roadmap across several on‑premise locations and cloud with a focus on remote production workflows that ensure reliability and scalability.

• Implement automation and infrastructure/configuration-as-code practices for repeatable deployments, configuration baselining, version control, and change governance.

• Partner with Information Security to ensure technical solutions meet all policy and governance requirements including: implementation of security solutions (monitoring/detection), network segmentation, credential governance and access controls, patch/vulnerability management, and secure network connectivity/monitoring.

• Manage OPEX/CAPEX planning and budget execution for broadcast & IT operations; build business cases for resilience, modernization, and automation initiatives.

• Track utilization and optimize spend across cloud resources, licensing, support agreements, and hardware lifecycles.

• Develop and maintain ITSM-aligned practices tailored to real-time broadcast and special event operations; partner with internal and external IT support functions to enable success.

• Embed continuous improvement loops: root cause eradication, automation efficiencies, and technical debt reduction.

Qualifications:

• Bachelor's degree in Engineering, Computer Science, Broadcast Technology, or equivalent industry experience.

• Relevant technical certifications: AWS/Azure, ITIL, Dante, SMPTE, NDI, CTS, Security+/CISSP, Network+ or similar

• 5+ years in broadcast engineering, media technology, or large-scale live event technical operations

• Progressive responsibility spanning broadcast technologies, cloud integration, and live event escalation support. Signal chain engineering for baseband and IP audio/video workflows.

• Direct involvement in designing, commissioning, and scaling broadcast infrastructure (facility builds, control room and studio design, cloud and remote production enablement).

• Experience with remote/REMI production architectures, virtual production, and cloud-based switching environments.

• Capable of handling equipment installation and maintenance tasks (rack equipment install/removal, cabling) as needed.

• High judgment under pressure; calm decision-making in live broadcast or major incident scenarios.

• Experience managing IT Security in mixed media/AV IT environments

• Knowledge and experience in IT Service Management methodologies (eg. ITIL). Incident lifecycle management (detection, triage, impact assessment, communication, root cause eradication).

• Organizationally savvy and adept at leveraging global people networks to mobilize resources and deliver complex initiatives.

• Strong proficiency in the design and support of audio-visual technologies utilized in corporate meeting spaces (including hybrid meeting scenarios and adhoc event-based deployments).

• Advanced proficiency with the Microsoft 365 productivity platform (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, CoPilot).

• Tools & Technologies (Representative)

• Video Routing/Control: Ross Ultrix, Blackmagic

• Video Switching: Vizrt Tricaster, Ross Carbonite

• Monitoring/Quality Control: TAG (MCM/MCS)

• Audio: Dante, A1/A2 production experience

• Observability: Azure Monitoring, DataDog, Elastic Stack, Grafana, syslog aggregation, custom telemetry endpoints.

• Automation & Scripting: Python, GitOps workflows, API integrations, Ansible, Terraform, ticketing/workflow automation (ServiceNow)

• Design & Documentation: infrastructure diagrams, structured runbooks, signal flow diagrams, and configuration baselines.

• Strong networking proficiency: multicast, QoS, segmentation/VLAN design, routing, firewall policies, fiber, WAN (including bonded links/cellular) and SD-WAN.

• Media transport and streaming: SRT, Zixi, HLS, DASH, RTMP, WebRTC.

• Cloud & virtualization platforms: Azure services, infrastructure hosting, containerization, hybrid cloud to on-premise integration.

• Systems fundamentals: Windows/Mac/Linux administration, identity integration (AD/SSO), foundational database management.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry-competitive salary and benefits package, including a company bonus.

#TBDDT