Global Onboarding Product Manager

.

• Lead demand intake and Program Increment (PI) planning sessions; manage and maintain the backlog.

• Collaborate with Onboarding and My Hub Analytics leads to leverage insights for ROI-driven demand prioritization.

• Lead listening strategy efforts, analyse key themes, and integrate findings into demand intake and PI planning.

Agile Product Management

• Develop and maintain Agile project plans for all onboarding roadmap initiatives.

• Align stakeholder roadmap, ensuring business alignment, capacity, and readiness.

• Manage product delivery, coordinating with Change Managers to embed change activities and user communication.

• Participate in Agile ceremonies; write and accept user stories with clear technical details and acceptance criteria.

• Actively participate in My Hub global product delivery efforts, supporting cadences, enhancement delivery, reporting, and testing.

• Provide regular status updates to stakeholders, highlighting progress, risks, and issues.

• Maintain My Hub onboarding journey KPIs.

• Ensure deliverables provide customer value, maintain platform health, and meet business objectives.

Product Roadmap Management

• Own and manage the onboarding product roadmap using the SPM tool; integrate with My Hub portfolio and operating model, including quarterly planning efforts.

• Oversee product performance, operations, and release coordination, balancing dependencies and resource capacity.

• Maintain transparency and prioritization of feature backlog and roadmap; communicate clearly with development teams and stakeholders.

• Collaborate with Global Onboarding and My Hub scrum masters product owners, designers, and developers to enable fast, informed product decisions.

Additional Activities

• Act as the liaison between Global Onboarding and My Hub teams, communicating process and data changes impacting onboarding.

• Champion Agile methodologies, demand management, and governance processes (ARB, DAB).

• Support upskilling of the Global Onboarding team in Agile practices and communicate these methodologies to segment leads and stakeholders.

• Engage with broader My Hub Product Manager functions and Product Owner communities, including participation in forums like the Community of Practice (CoP).

• Track and follow up on actions from key stakeholder meetings such as Board meetings, Segment Lead Connects, and GTALT.

• Maintain understanding of onboarding specific Voice of Associate.

Key Skills and Experience

Required Skills

• Proven experience in Product Management, preferably in onboarding or customer experience domains.

• Strong expertise in Agile product management methodologies, including UX research, backlog management, PI planning, and Agile ceremonies.

• Excellent stakeholder management and communication skills, with the ability to balance competing priorities.

• Proficiency in using SPM tools or similar portfolio management software.

• Ability to write clear, detailed user stories with acceptance criteria.

• Experience working closely with cross-functional teams including analytics, research, design, development, and change management.

• Strong analytical skills to leverage data insights for demand prioritization and ROI evaluation.

• Familiarity with change management processes and embedding change activities into project plans.

• Ability to manage multiple projects simultaneously and deliver on deadlines, demonstrating consistent and iterative progress.

Preferred Experience

• Experience working in a global, matrixed organization.

• Knowledge of My Hub or similar enterprise platforms.

• Background in customer onboarding, digital transformation, or SaaS product management.

• Experience with governance frameworks such as ARB (Architecture Review Board) and DAB (Demand Approval Board).

• Familiarity with Community of Practice (CoP) engagement and Agile upskilling initiatives.

#TBdigital