IT Product Analyst

product management tools

• Excellent communication skills to bridge technical and business teams.

• Ability to translate complex ServiceNow technical features into business value propositions.

• Detail-oriented with strong analytical and problem-solving skills.

What will be your key responsibilities?

• ServiceNow Product Analysis
  Conduct in-depth analysis of ServiceNow platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.

• Customer and Stakeholder Engagement
  Collaborate with internal teams and external customers to gather detailed requirements and feedback related to ServiceNow implementations and customizations.

• Data-Driven Insights
  Analyze usage data, feedback trends, and service metrics within ServiceNow to assess product effectiveness and identify areas for improvement.

• External Trends
  Stay current with ServiceNow product updates, industry trends to inform product roadmap and innovation strategies.

• Requirements Documentation and Prioritization
  Translate business needs into clear, actionable product requirements and user stories for development teams working on ServiceNow enhancements.

• Cross-Functional Collaboration
  Work closely with ServiceNow developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of ServiceNow solutions.

• Reporting and Communication
  Prepare dashboards, reports, and presentations on ServiceNow product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.

• Support Product Lifecycle
  Assist in testing new ServiceNow features, validating custom workflows, and ensuring quality and compliance with organizational standards.

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