IT Services Product Lead

rce TPM, Visual Fabriq

What will be your key responsibilities?

• Manage the demand with the business (CIPs, projects, major incidents, special requests), including addressing escalation of incidents/requests/problems/demands from business

• Involvement on transformational programs/projects to provide functional and technical

  expertise, collaborating with since the design until go live of products, including Service Introduction role when needed

• Service management of 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc)

• Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development

• Engage in strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from

  customers

• Manage and execute technical design, development and configuration activities for products and services on TPM area

• Identify and develop automation opportunities across the business processes and internal processes

• Identify, propose and develop improvements for product and services as part of Problem Management process

• Document solutions developed according to the defined rules in place, to assure global supportability

• Participate and collaborate on a Community of Practices related to his/her functional and technical areas

• Assist with change management activities, including releases and production slots

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

#TBDDT