Networks Service Delivery Sr Analyst

into technical and functional solution specifications

• Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors

• Lead and follow-up delivery and mid-size project and improvement plans.

• Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space.

• Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements

• Make sure funding (CAB, Running Cost) is planned for suggested projects.

• Interact with SMO (Service Manager Officer) to understand service level agreements and maintain the same

• Conduct risk assessment and develop mitigation plans

• Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, End User Team, Local Infrastructure Teams)

• Perform root cause analysis of infrastructure problems and develop resolution plans.

• Maintain all documentations for deployment, maintenance, upgrades and problem resolution activities.

• In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals.

• Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques, specifically to analyze the successful completion of short and long-term goals

• Proactively manage key stakeholders and update them on project status

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.