Order Management System Administrator

Science, Finance, Business, or a technical field, or equivalent work experience.

• 5+ years of experience in supporting Order to Cash and/or CRM systems, including system support, testing, and end-user training.

• Salesforce Certified Administrator (Required).

• In-depth knowledge of the Order to Cash lifecycle and Salesforce.com, including Sales and Service Cloud.

• Familiarity with ITSM and the Agile Product Lifecycle.

• Strong problem-solving, customer service, and conflict resolution skills.

What will be your key responsibilities?

• Recommend high-value adaptations of SFDC, OMS, and other Operations Products based on self-directed training and new releases.

• Support Order to Cash business processes, including integrations from multiple order sources such as eCommerce, EDI, and API.

• Support Stakeholders and team members within the OMS and Salesforce capabilities

• Acquire and interpret business requirements, create functional specifications, and ensure timely delivery of solutions.

• Responsible for configuring, maintaining, and optimizing OMS.

• Provide feedback and guidance to other OMS users.

• Collaborate closely with business analysts, developers, and architects in the design and configuration of SFDC and OMS instances.

• Analyze business models and customer requirements to design and build effective solutions.

• Mitigate risks associated with complex projects that present significant challenges to the business.

• Configure and customize SFDC and OMS based on stakeholder input.

• Resolve user case escalations and perform other duties as assigned.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry-competitive salary and benefits package, including a company bonus.

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