Senior Service Analyst

der pressure

What will be your key responsibilities?

• As Route to Market application owner, manage application vendor to deliver stable application service with building up standard operational procedure & operation capability of startup vendor to meet Mars business requirements.

• Continuously seek for best practice of auto operation in industry to improve the operation efficiency of vendor for cost saving.

• Engage IT Business Partnership team & business stake holders across regions, cross segments.

• Continuously identify and improve system to meet business' growing requirements

• Develop/improve standard Operation and Service Delivery Procedures

• Lead vendor to develop regional solutions for business (CIP-Continuous Improvements)

• Assist with change management activities which include release and production slots

• Work on Service Introduction (Take On) Activities, including supportability advice and providing support to Development Teams during the systems delivery lifecycle.

• Outage coordination in the regions

• Report on Service metrics

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.