VP of Enterprise Services Delivery

ding the execution of Mars' global infrastructure and operational capabilities, ensuring technology foundations reliably enable business objectives and support innovation. This role drives enterprise-wide cloud adoption, infrastructure modernization, and large-scale programs while balancing priorities, optimizing value, and delivering measurable outcomes. With accountability for both internal teams and third-party suppliers, the VP ensures operational excellence, seamless deployment of new services, and high-performing, customer-focused technology experiences. Acting as a trusted partner to senior leadership and strategic technology partners, the role fosters strong collaboration, governance, and continuous improvement across Mars' global technology ecosystem.

Key Responsibilities:

• Set strategic direction: Define and execute the global strategy and roadmap for Enterprise Delivery Services, ensuring technology foundations enable Mars business objectives while leveraging emerging innovations and market opportunities.

• Drive transformation and modernization: Lead enterprise-wide cloud adoption, infrastructure optimization, and large-scale modernization programs, ensuring delivery at speed, scale, and quality across a diverse and global technology landscape.

• Enable operational excellence: Shape and oversee complex programs that deliver reliable, secure, and high-performing infrastructure and workplace services for over 160,000 associates, ensuring seamless production deployment and zero business disruption.

• Optimize value and performance: Establish a culture focused on value creation, prioritization, and efficiency. Oversee budgets, benefits realization, and performance metrics, ensuring commercial discipline and measurable business outcomes.

• Strengthen governance and partnerships: Define and maintain architecture roadmaps, standards, and operating models that guide internal teams and third-party suppliers. Conduct regular supplier reviews to ensure accountability, innovation, and continuous improvement.

• Lead high-performing teams: Provide direction, coaching, and performance management to the Infrastructure and Operations Services leadership team, fostering accountability, collaboration, and professional growth.

• Engage and influence stakeholders: Build strong partnerships across the business, collaborating with senior leaders to align priorities and balance enterprise demand with delivery capacity.

• Leverage strategic partnerships: Develop and maintain relationships with key technology partners and industry advisory groups to shape strategic direction, accelerate innovation, and deliver transformative initiatives.

This is a global role with broad scope, responsible for leading a high-performing and high engaging team of over 300 Mars associates, with influence over 400+ indirect team members, ensuring strong team development, engagement, and sustained performance. The role operates closely with strategic external technology partners, leveraging these relationships to deliver value and drive excellence within Mars technology ecosystem. It requires active partnership with business and technology leaders to optimize the end-to-end design, delivery, and support of core and foundational IT services, while contributing to enterprise-wide architecture standards and supporting technical due diligence for new technology introductions. The role also leverages internal and external networks to remain informed on emerging innovations and industry standards, ensuring Mars stays at the forefront of technology capabilities. With direct influence over more than $200M in annual spend, this position combines operational accountability with strategic impact.

Education & Professional Qualifications

Bachelor's degree or equivalent career experience

Technology management certifications

Knowledge / Experience:

• Extensive leadership experience in IT infrastructure and operations, preferably within consumer products or similarly complex global industries.

• Proven track record of driving enterprise-wide infrastructure transformation and modernization initiatives.

• Deep and broad technical expertise across infrastructure domains, including networking, storage, hosting, and cloud technologies.

• Strong knowledge of cloud migration strategies, cost optimization, and financial stewardship of technology investments.

• Experience managing third-party suppliers, managed services contracts, and strategic technology partnerships.

• Solid understanding of IT planning, architecture, design, and operations processes, aligned with enterprise standards and governance frameworks.

• Awareness of current infrastructure market trends, emerging technologies, and industry best practices.

• Demonstrated ability to lead large, globally dispersed teams, managing through others while fostering high performance and collaboration.

• Over 15 years of IT industry experience, with 10+ years leading large-scale technology teams and multi-million-dollar budgets.

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