#R16636
e & enhance financial impact
Establishes a vision for product and service delivery on properties
Holds vendors accountable to Standard Operating Procedures and KPI's
Strives to improve service performance
Creates initiatives to drive employee satisfaction & engagement
Manages external partnered vendors to provide additional services for employees
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis
Communicates on a regular basis speaking with leadership teams and employees to understand business needs and assess operational opportunities
Drives to be the employer of choice by utilizing innovation & strategy in all aspects of food, beverage, & retail business
Establishes a vision for product and service delivery on properties
Observes service behaviors of employees & seeks out feedback to drive culture & engagement
Experience with vendor management- SOW's and SLA's, and KPI's
This role is expected to be onsite (Springfield or Boston) a minimum of 3 days a week
Some travel to other offices is required- approximately 20%
The Minimum Qualifications
5+ years experience in management operations, hospitality, or related professional area
Associate's degree in business administration, Hotel and Restaurant Management, or related major
The Ideal Qualifications
8+ years experience in the management operations, hospitality, or related professional area
2+ years leading cross functional teams
Bachelor's degree in business administration, Hotel and Restaurant Management, or related major
Experience managing vendors, contractors, and employees
Quickly & efficiently solve problems and makes improvements
Make continuous improvements to existing programs and procedures
Can turn ideas into actionable initiatives
Establishes, directs, and implements medium to large range work plans or goals for specific work groups
Hospitality mindset focused on the providing an outstanding experience to employees
What to Expect as Part of MassMutual and the Team
Regular meetings with the Head of Campus Employee Experience
Focused one-on-one meetings with your manager
Regular meetings with food service vendors
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-FT1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement (Opens in new window)
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.
Salary Range: $97,600.00-$128,100.00