Specialist, Sr Billing

• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.

• 401(k) Profit Sharing Plan after 90 days.

• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

JOB SUMMARY / GENERAL DESCRIPTION:
Compiles accurate and essential paperwork and billing information for Driver Load Packets and has it ready for departure. Handles more complex driver issues and trains department as required.

This position helps schedule receiving appointments, does wave planning, closes loads and works with IC when the other two billing teammates are in office.

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

• Works with difficult customer accounts. Handles credit memorandums if items are returned or damaged.
• Provides support or training to less experienced billing clerks.
• Separates invoices for office, customer, and driver.
• Reconciles lineouts via Order Processing, LCS, MARRS system or credit memo, and close loads via Order Processing.
• Verifies tote counts, adjust credits due to lineout, change total figures on invoices, and adjusts drivers pay sheets.
• Prints and compiles drivers load packets with Stop and Pay Summary, Load Department Summary, and
• HazMat Sheets so that they are ready for departure time.
• Supports DC Management, crew leaders, and inventory control staff as directed.
• Communicates with drivers regarding billing status of loads.
• Answers telephone and direct callers.
• Other duties may be assigned.

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:
• HS Diploma or GED
• Data Entry Skills
• Math Skills
• Attention to detail
• Strong communication skills
• 4 or more year's prior Billing clerk experience
• Ability to handle and resolve complex billing department issues and customer issues

WORKING CONDITIONS:
• Office Environment