Field Service Supervisor - IT Cooling Solutions

itiatives:** Drive division-level strategic projects that improve how we deliver service across the business.

• Be the Customer's Advocate: Manage the service experience for Key Account customers, providing solutions that strengthen relationships and trust.
• Solve Problems Fast: Tackle service incidents quickly by partnering with suppliers, customers, and internal teams to keep operations running smoothly.
• Innovate the Process: Collaborate to design and refine service procedures, making field work more effective and efficient.
• Stay on Top of the Numbers: Review reports, track key performance metrics, and deliver clear updates that drive smart decisions.
• Keep Us Ready to Go: Oversee service inventory, tools, and site requirements so your team always has what they need to succeed.
• Support Sales Success: Provide input for proposals and recommend service upgrades that benefit customers long-term.
• Represent the Division: Act as the face of field service in meetings with customers, partners, and project teams.

What You Bring:

• Proven Experience: Associate's degree in electrical engineering technology (or related field) preferred, plus 5+ years as a field service technician and 2+ years leading or supervising a team—or equivalent mix of education and experience.
• Technical Know-How: Strong ability to read technical drawings and bills of material, paired with deep knowledge of service operations.
• Sharp Problem-Solving: Advanced analytical skills to troubleshoot complex technical and operational challenges.
• People Leadership: Outstanding interpersonal and communication skills to coach employees and build lasting customer and supplier relationships.
• Tech-Savvy: Advanced computer skills, with expertise in MS Office and MRP/ERP systems.

What's in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision costs—your well-being matters to us.
• Future-Ready Retirement: 401(k) plan with up to 4% company match.
• Time to Recharge: Vacation eligibility after just 90 days, plus 12 paid holidays every year.
• Career Growth: Expand your skills with professional training, certifications, and tuition assistance.
• Employee Rewards: Profit sharing and discounts on MEPPI products and services.
• Competitive Compensation: Starting salary of $95,000+ (varies depending on experience) with opportunities for growth.

Why MEPPI?
At MEPPI, you're not just managing a team—you're powering innovation and leading the future of service delivery. As the U.S. affiliate of Mitsubishi Electric, we're a trusted leader in energy and transportation solutions. Here, your leadership and ideas will directly impact our customers and our business.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.

Equal Opportunity Employer: We welcome and value all applicants, creating an inclusive environment where everyone can thrive.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes. Resumes submitted without a signed agreement will be considered company property