Field Service Technician II - Greenville, SC

Mitsubishi Electric Power Products

Greenville, SC


Position summary

EPPI departments to determine product solutions for improved performance and protection.

  • Attend daily project meetings as required.
  • Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
  • Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
  • Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
  • Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.
  • Guide less experienced technicians on troubleshooting system failures.
  • Submit accurate expense reports into the Company for reimbursement in a timely manner in accordance with Company policies.


  • Associates in Electrical Electronics or related technical field with 4 years of experience in troubleshooting and repair of a technical, electrical and/or electronic product, or equivalent education and experience.
  • Intermediate knowledge of UPS products, services, and peripherals including knowledge of common electrical equipment used in data centers.
  • Advanced knowledge and proficiency of mechanical and electronic test equipment including operation, data collection and data reporting.
  • Basic knowledge of communication and networking protocols.
  • OSHA-10 construction and NFPA-70E certification.
  • Advanced interpersonal, communication and presentation skills required to communicate with customers, employees and suppliers.
  • Advanced analytical and problem-solving skills.
  • Ability to read and understand detailed equipment schematics and facility one-line drawings
  • Advanced computer skills with emphasis on Microsoft Office products and MRP/ERP business systems.