Field Service Technician II - NJ

• Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.

• Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.

• Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.

• Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.

• Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.

• Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.

• Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.

• Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.

• Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent experience.

• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.

• Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.

• Certifications: OSHA-10 Construction and NFPA-70E certification.

• Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.

• Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.

• Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.

• Must hold a valid driver's license and be able to rent vehicles as needed.

What's in It for You?

• Comprehensive Health Coverage: We've got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.

• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.

• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.

• Career Development: We're invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.

• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.

• Competitive Salary: Pay is approximately $35.00 to $40.00 per hour based on relevant work experience and qualifications.

Why MEPPI?

At MEPPI, you're not just another team member—you're part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we're a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us and be part of a global team that's driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.