Inside Service Manager

at promote accurate data capture and consistency across all business systems.

Navigate Complex Agreements: Review and advise on service terms and conditions, working closely with the Service Product Line Manager and legal team to ensure compliance and alignment with business goals.

Streamline & Optimize: Evaluate and refine service processes to boost efficiency, track key performance metrics, and improve pricing strategies, inventory levels, and sales support.

Develop Your Team: Lead by example and manage according to company policies. Provide coaching, cross-training, and growth opportunities. Conduct regular performance reviews and contribute to compensation decisions.

Collaborate Across Channels: Work with Inside and Outside Sales, attend customer meetings, gather competitive intelligence, and ensure sales opportunities are communicated and pursued internally.

Build Strategic Relationships: Cultivate strong partnerships with service providers, sales personnel, channel partners, and customers to expand service capabilities and drive growth.

Drive Reporting & Insights: Track service and sales data to report progress on departmental goals and guide decision-making.

Resolve with Precision: Lead issue resolution efforts, maintain escalation protocols, and generate tracking reports to improve service responsiveness and customer satisfaction.

Review & Approve Transactions: Oversee quote and purchase order approvals in line with the MEPPI LOA policy to ensure consistency and compliance.

Be a Brand Ambassador: Represent the division with professionalism, upholding MEPPI's values through impactful interactions with customers, vendors, and internal stakeholders.
What You Bring:Education:
A Bachelor's degree in Business or a related field.
Experience:
Minimum 5 years of experience supporting parts/service operations, with at least 3 years in a leadership role—or an equivalent combination of education and experience.
Skills:

• Deep knowledge of service sales, coordination, and warranty support.
• Strong negotiation and customer service abilities.
• Advanced analytical and problem-solving capabilities.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in MS Office and experience with ERP/CRM systems.
• Ability to lead in a fast-paced, collaborative environment and juggle multiple priorities.