IT Support Intern

ocument incidents, requests, and resolutions using a ticketing system

• Support routine maintenance activities and process documentation

• Work directly with end users, providing clear, non-technical communication and empathetic support

• Manage multiple tickets and tasks simultaneously in a fast-paced environment

Internship Experience

• Meaningful, hands-on project work

• Exposure to real-world IT operations

• Mentorship from experienced professionals

• Access to industry and business leaders

• Participation in MEPPI's philanthropic activities

• An end-of-summer presentation to management highlighting your work and accomplishments

Qualifications

• Currently enrolled in a Bachelor's or Master's degree program
• Minimum GPA of 3.0
• Prior internship or customer-facing technical support experience preferred
• Experience working with a ticketing system
• Strong troubleshooting and problem-solving skills
• Intermediate computer skills, including proficiency with Microsoft Office
• Strong communication skills with the ability to explain technical concepts to non-technical users