Identify and communicate all contract requirements and commitments.
Prepare and distribute monthly customer reports on deliveries, manufacturing slots, and current and anticipated deliveries.
Coordinate all customer contact to ensure timely communication, resolution, and escalation of customer's inquiries or issues by appropriate use of Company resources.
Responsible for conducting face-to-face meetings and periodic partnership meetings to discuss technical and commercial items on the Company's current and new products, design changes of current Company products, field incidents, quality incidents, and modification and repair issues.
Develop sales aids and customer presentation material.
Calculate the Company's product, parts and service costs. Recommend prices to support the Company's margin requirements and reflect market price.
Qualifications
Bachelor's Degree in a technical discipline with 3-5 years' experience in engineering, marketing or related fields, or equivalent education and experience.
Knowledge of negotiations techniques to assist in negotiating terms and conditions with customers.
Ability to read and understand technical drawings and material.
Advanced interpersonal, communication and presentation skills required to communicate with customers and employees.
Advanced analytical and problem solving skills.
Advanced computer skills with emphasis on MS Office products and MRP/ERP systems.