Senior IT Support Technician

ument incidents, resolutions, and asset management activities within the corporate helpdesk system.

• Ensure timely resolution of service tickets in alignment with departmental service level expectations.

Systems Administration & Upgrades

• Support hardware and software upgrades, system implementations, and technology rollouts.

• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.

• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).

• Maintain and troubleshoot all corporate CAD software packages.

Multimedia & Collaboration Technology

• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.

• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.

• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.

• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.

• Mentor junior support technicians and provide technical guidance.

• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Associate's degree in a computer-related field required; Bachelor's degree preferred.
• Minimum 4 years of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
  • TCP/IP networking concepts
  • Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.