Service Product Line Manager

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• Review activity reports and financial statements; monitor performance against objectives and adjust plans as needed.

• Manage budgets, departmental resources, and long-range business planning activities.

Project & Operational Execution

• Lead service and replacement projects to ensure alignment with schedule, revenue, and profitability commitments.

• Direct cross-functional teams in accordance with Company policies, including hiring, development, training, cross-training, performance management, and compensation input.

Sales & Service Strategy

• Build and execute national service contract strategies, including pricing, sales targets, and value-proposition development.

• Lead customer negotiations involving warranty matters, lifecycle replacement strategies, alternative solutions, and field quality incident resolution.

• Oversee the spare parts supply chain and remote storage facility inventories to ensure high service availability.

Customer, Vendor & Partner Engagement

• Develop and maintain strong relationships with customers, vendors, service providers, and strategic partners.

• Lead product proposals, contract negotiations, and risk assessments in accordance with MEPPI's Limits of Authority (LOA).

Growth, M&A & Strategic Initiatives

• Maintain and execute the service product line growth roadmap and supporting strategies.

• Drive service acquisition strategy and oversee integration of acquired service businesses into MEPPI operations.

• Lead the start-up of new regional service offices and operations.

• Support the General Manager of the Service Center Division and recommend improvements to Company policies, processes, and procedures.

What You'll Bring:

• Education & Experience: Bachelor's Degree in Engineering, Business, or related field with 10+ years of service management experience and 5+ years of people management, or equivalent combination.

• Technical Knowledge: Understanding of UPS systems and service market dynamics.

• Product Line Experience: Background in service product line development.

• Contract Expertise: Ability to read, interpret, and negotiate contracts and proposal language.

• Communication Skills: Advanced interpersonal, communication, and presentation skills for engagement with employees, vendors, and customers.

• Problem Solving: Strong analytical and troubleshooting skills, particularly for technical issues.

• Cultural Awareness: Ability to work effectively in multicultural environments, including familiarity with Japanese business culture.

• Technical Tools: Proficiency in MS Office applications including Word, Excel, and MS Project for reporting, analysis, and scheduling.

What's in It for You?

• Comprehensive Health Coverage: We've got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.

• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.

• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.

• Career Development: We're invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.

• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.

• 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.

Why MEPPI?

At MEPPI, you're not just another team member—you're part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we're a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that's driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.