Software Support Engineer

olutions:** Work closely with customers, vendors, and internal teams to clarify software-related requirements, address issues, and propose solutions.

• Develop Advanced Systems: Utilize or modify software to enhance remote monitoring, motion control, and electromechanical systems, including specifying performance, collaborating with third-party developers, testing, and implementation.
• Ensure Compatibility and Security: Identify and assess hardware and software compatibility, manage system upgrades, apply patches, and ensure security for software products. Coordinate configuration controls and processes across divisions.
• Evaluate Engineering Changes: Assess and route software-related Engineering Change Notices (ECNs) to ensure quality and consistency.
• Train and Mentor: Partner with SCD trainers to develop and provide advanced technical training for field technicians and support teams, offering software guidance and mentorship.
• Participate in Design Reviews: Engage in product release design reviews with equipment design teams to ensure optimal software integration.
• Represent MEPPI: Enhance the Division's professional image through effective interaction with customers, vendors, and internal departments.

What You Bring:

• Education and Experience: Bachelor's degree in Software Engineering or a related field with a minimum of 5 years of software development or support experience, or equivalent education and experience.
• Technical Expertise: Advanced knowledge of modern software development tools, cloud infrastructure, networking, and open-source technologies.
• Media Technology Knowledge: Intermediate understanding of media packaging and encoding technologies.
• Problem-Solving Skills: Advanced analytical and problem-solving abilities to tackle complex challenges.
• Communication Skills: Advanced interpersonal, communication, and presentation skills to engage effectively with diverse audiences.
• Tech Proficiency: Advanced computer skills with a strong focus on Microsoft Office products.

What's in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans for you and your family.
• Retirement Security: Benefit from a 401(k) plan with up to a 4% company match.
• Generous Paid Time Off: Start earning vacation after just 90 days, and enjoy 12 paid holidays.
• Professional Growth: Take your career to the next level with our training programs and educational assistance.
• Employee Perks: Access profit sharing and enjoy exclusive discounts as part of the MEPPI family.

Why MEPPI?
At MEPPI, you're not just another team member—you're part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we're a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that's driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.