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and Implementation teams, Customer Technical Support works closely with stakeholders in Cash Product Development, Cash Sales, Coverage Bankers and Business Administration staff in the Americas. Key stakeholders also sit overseas in GTBD Tokyo and our coverage bankers throughout Japan. The client base consists mainly of Japanese subsidiaries operating in the Americas, primarily in the United States, although the team also services some non-Japanese customers in the Americas and customers who manage their transaction business out of Asia, primarily Japan.
Principal Duties and Responsibilities
Cash Management Technical Support team members provide key operational support to the customer onboarding process and ongoing support to existing customers using GTBA's Cash Products. You have experience in a customer-facing role.
Develop a strong relationship with internal stakeholders
Develop a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role
Provide support to our customers, including :
Provide initial customer training in use of our online channels
Provide ongoing support to customers and troubleshoot issues related to our online channels
Promptly respond to customer inquiries
Proactively communicate customer issues to stakeholders
Maintain a log of incoming inquiries
Creation and handling of some customer documentation as it relates to ongoing servicing
Participate in projects related to product development, including user testing
Distribute certain monthly reports to customers
Understand team processes and suggest process improvements, as applicable
Actively participate in other assigned duties and projects as required from time-to-time
Key Requirements and Attributes
Strong verbal and written communication skills
Business level proficiency in English, if not native
1+ years of experience with cash management preferred; will also consider candidates with B2B sales experience
Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment
Demonstrates basic problem-solving abilities and willing to take on responsibility
Desire to learn our systems especially as this relates to company and user registration processes
Hands-on and positive can-do work attitude towards complex internal processes
Ability to work with staff of all levels and across teams and departments
Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in Excel
Nice-to-Have Skills and Education
Japanese language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment
Bachelor's degree preferred or relevant work experience
The expected base salary ranges from $85,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
Other requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit https://www.mizuhoamericas.com .
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
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