Associate Manager, Technical Services ( Contract)

h other managers and cross-functional team members to set daily and weekly organizational priorities for customer work completion.

You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.

• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.

• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.

• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.

• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Manage the day-to-day operations of the Technical Specialist team

• Set expectations, prioritize case load and motivate team members to deliver quality work on-time, ensuring the team consistently meets or exceeds targets for all KPIs

• Follow established processes and hold teams accountable to maintain highest level of code development

• Assess team members performance, professional development and progress toward initiatives, providing feedback and assistance for day-to-day activities

• Recruit, hire and on-board new staff members as needed

• Initiate continual improvement of team processes, standards, methodologies and tools with a focus on scalability and quality

• Monitor team related metrics, ensuring data capture is consistent and report monthly metrics to management

• Manage expedites, approvals, and escalations

• Be present in the NAVEX office at least 2 days per week

• Be available for collaboration during your assigned shift (overnight)

• Occasional travel may be required

What you'll bring:

• 2+ years of related professional experience required

• 1+ years effectively managing, leading and motivating direct reports preferred

• Proficiency in Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desired

• The ability to effectively manage, organize and prioritize multiple projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring projects to successful completion

• The ability to foster valued customer relationships

• Good business judgment with a high level of attention to detail, excellent follow through and reliability

• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
• The starting pay rate for this role is 2,525,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.