Associate Senior Software Engineer, Production Support

ommitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you'll do:

• Collaborate with Customer Support and other teams to investigate and solve challenging problems reported by our customers

• Participate in group triage, bug-fix and code review sessions, ensuring we provide quick, accurate and reliable solutions to our customers

• Partner with Product teams, ensuring detailed knowledge of new and existing features enabling us to be subject matter experts and deliver first-class support for our customers

• Provide constructive and honest feedback during triage sessions, code reviews and sprint retrospectives

• Analyze customer reported issues, and develop, document and validate appropriate solutions

• Occasionally meet with customers and/or third parties to deep dive on challenging problems

• Regularly prepare and deliver knowledge and/or training to peers

• Engage in continuous improvement efforts

• Occasionally prepare and deliver knowledge sessions and/or training to peers

What you'll need:

• 2+ years of software engineering experience

• Experience supporting and developing enterprise software that exceeds industry standards for security, accessibility and user experience

• Good understanding of and experience with triage, development, testing, deployment, maintenance and improvement of software

• Knowledge of and willingness to adapt to our technology stack: AWS and AWS services including CloudFormation, Lambda, API Gateway, S3, CodePipeline, CloudWatch; React, node.js, CSS and HTML, C#, .Net, MSSQL, Power BI; Databases: Relational, Snowflake (Medallion Architecture)

• Excellent problem-solving, troubleshooting skill, communication, time management and prioritization skills

• Ability to work well in a team environment and attitude to deliver on team specific goals and objectives

• Ability to drive results through your job competencies of collaboration, software programming and development, and technical problem solving

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay for this role is $85,000 per annum.

• Pay progression based on your performance.

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!