Customer Support Specialist

supporting your success!**

Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.

• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.

• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.

• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.

• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information

• Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues

• Identify, evaluate and resolve customer computer, system, server and user related issues

• Document issues and resolution progress

• Educate/train internal team members on processes, products and technical escalations

• Educate/train customers on solutions current status, delivery alternatives and announced updates

• Enhance program and product awareness with focused messaging

• Identify and propose potential system and customer relationship enhancements, including upsell opportunities

• Interpret and communicate specialized technical material into information usable by customers

• Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design

What you'll bring:

• 2+ years of experience in customer service and software support

• Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies

• Proficiency in updating and managing CRM; Salesforce preferred

• Training experience with the ability to adapt facilitation style to engage your audience

• Ability to learn and assimilate new information quickly

• Ability to evaluate and define customer and system needs

• Ability to work within a team environment to achieve results

• Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities

• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

• Ability to drive results through your job competencies of effective communication, product and industry knowledge (service), and service-oriented problem solving while leveraging NAVEX's core values

Our side of the deal:

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
• The starting pay range for this role is 885,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.