Technical Specialist

n deliverables to ensure exceptional customer satisfaction and achieve expectations.

The ideal candidate will thrive in a team-oriented environment, have a strong technical acumen and passion for engaging with customers.

The shift for this role is 7:00pm to 4:00am IST.

You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.

• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.

• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.

• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.

• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Partner with internal teams to deliver outstanding customer results

• Conduct customer meetings to ensure proper configuration of software to meet business needs

• Manage data mapping efforts, including the analysis of legacy data, mapping and importing activities

• Perform quality tests to confirm data integration success. Analyze, develop and maintain processes, procedures and requirements

• Create templates or custom reports based on customer needs

• Drive projects that improve project-related processes and our customer's experience

• Provide technical assistance to customers implementing our solutions; participate in customer design, process reviews and assist customers with data mapping transformations

• Update customer data per contracted agreement

• Write code samples, tutorials and content as needed

• Scope work orders and work requests, providing professionally written Statement of Work language

• Collaborate in the office two days a week with your team

What you'll bring:

• 2+ years' experience helping customers implement integration services and solutions in a SOA architecture environment

• Experience importing and extracting data from relational databases and performing complex data mapping transformations

• Experience with SQL and SSIS

• Experience with User Provisioning and Authentication

• Experience with cloud-based solutions especially AWS Services

• Experience with PostgreSQL, XML, XSD, SSRS, IIS, and SFTP; SSH is desirable

• Experience working directly with customers and translating customer requirements into technical specifications

• Terrific troubleshooting, scoping, analytical and prioritization skills

• Excellent verbal and written communication skills

• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
• The starting pay rate for this role is 1,075,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status