IT SUPPORT ENGINEER

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Job Description:

We are looking for an experienced IT Systems Admin with both the technical and interpersonal skills to join our Corporate Engineering Team in Manila. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.

Responsibilities:

• Monitor and resolve user daily requests through a ticket tracking system

• Asset tracking and user hardware management using our current tracking systems

• Manage hardware inventory and work with vendors to ensure we have adequate IT equipment and peripherals for new hires and upgrades

• Work closely with other IT team members to update processes and procedures documentation

• Evaluate and recommend hardware setup to keep up with the different vendor changes

• Work with various system management tools to enforce security updates and patches

• Setup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environment

• Support user systems in a MacOS and Windows environment

• Coordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting events

• Participate in an on-call rotation schedule including weekends and holidays

Requirements/Qualifications

• 3+ years of experience in an IT support role for a high growth startup company

• 3+ years of experience in end-user support in a Microsoft Active Directory environment

• 3+ years of experience with supporting Mac OSx

• Experience in working with audio/video services like Zoom

• 3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues

• 3+ years of experience with MDM tools and system deployments like Jamf, Intune or equivalent

• Familiar with application assignment using SSO like Okta or PingOne, and manage MFA

• Identify, plan, propose and document projects related to improving efficiency and productivity

• Excellent customer service skills

Educational Qualifications

Graduates from recognised and accredited universities / Colleges only

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