Athlete Experience Coordinator

written and verbal, will be one of the foundations on which you will base your work.

Qualifications:

Required:

• Bachelor's degree in relevant field, involving human performance research, customer service, or business management

• 2+ years experience in a research support or study coordination role, ideally in an academic, tech or healthcare setting

• 2+ years experience project management and organization

• 2+ years experience in consumer engagement and customer experience

• Experience with study recruitment and engagement, or other related logistical roles

• Experience working with data and managing databases

• Strong attention to detail; able to manage multiple studies or tasks simultaneously

• Comfortable working independently and taking initiative on project tasks

• Excellent time management and logistical coordination abilities

• Strong verbal and written communication skills for interacting with study participants and researchers

• Proficiency with data management tools (CRM, CMS, AirTable, Microsoft Suite)

• Aptidude for learning new tools

• Proactive in seeking and building relationships

Preferred:

• True passion, desire to drive athlete and product benefit through sport science

• Ability to handle multiple time sensitive priorities and communicate clearly

• Presentation/communication skills for representing the team

• Experience with outreach, recruitment, and community engagement is highly desirable

• Previous work in a university or healthcare research environment

• Experience with participant compensation processes

• Understanding of basic research methods and IRB protocols

• Experience with marketing technology such as email marketing platforms, customer relationship management systems, data analytics tools, and/or content management systems

Responsibilities:

• Execute and document athlete communications in accordance with overall team strategy

• Oversee scheduling, coordination and athlete interface related to lab testing needs

• Perform audits and respond to athlete database needs to ensure profile data is accurate

• Manage athlete cohorts in alignment with team strategy to enhance athlete experience

• Develop acquisition plan to grow and maintain athlete testing database

• Execute and track recruiting efforts to gauge and inform effectiveness of campaigns

• Manage acquisition and recruiting materials to deliver brand aligned messaging to potential participants

• Explore new methods and tools used to interface with athletes to improve the process

• Partner and collaborate to deliver on team goals and extend impact

• Obsess the athlete experience and constantly seek ways to create value for participants

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.