Lead Software Engineer, Global Converse, ITC

hands‑on software engineering with quality engineering and testing responsibilities.

You will contribute to building, testing, and delivering enterprise solutions that support Supply Chain, Planning, and Corporate Functions, with the flexibility to take on engineering or QA work as needed. The ideal candidate has strong coding fundamentals, understands end‑to‑end delivery, and brings a quality‑first mindset to everything they build.

Details on qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Will accept any suitable combination of education, experience, and training.

• 10+ years of experience in a Software Engineering role supporting enterprise systems.

• Strong coding skills in one or more of the following: Java, JavaScript/TypeScript, Python, or similar languages.

• Solid understanding of software delivery lifecycle, including requirements, development, testing, release, and production support.

• Experience testing and/or building integrations and data flows using APIs, messaging, and batch processing.

• Working knowledge of CI/CD pipelines and how to integrate automated tests into build and deployment workflows.

• Experience validating data accuracy and integrity, with working knowledge of SQL and data reconciliation techniques.

• Exposure to Supply Chain, Planning, ERP, or Finance systems (order management, inventory, planning, financial posting) is highly preferred.

• Familiarity with cloud environments (AWS and/or Azure).

• Strong communication skills and the ability to collaborate effectively across engineering and business teams.

• A flexible mindset, comfortable switching between engineering delivery and QA ownership based on team needs.

• Exposure to AI assisted development or testing tools-or a strong interest in learning and applying AI to improve engineering productivity and quality

• Experience with AI/ML technologies or a strong interest and demonstrated eagerness to learn and apply AI driven solutions to improve software design, development, and operational efficiency.

• Strong collaboration, communication, and growth mindset.

• Strong understanding of Full Stack Proficiency: Strong skills in Python, TypeScript, or JavaScript, API integration, data connectors, SQL/No-SQL databases etc

• AI/LLM Experience: Proven experience with Large Language Models (LLMs) and building AI agents.

• Experience with RESTful APIs and database management (Dataverse or SQL).

• Problem-Solving: Ability to debug agent behaviors, handle hallucinations, and optimize prompt engineering.

• Knowledge of AWS/Azure OpenAI Service.

WHAT YOU'LL WORK ON

• AI Agent Development/orchestration: Design, build, and implement AI agents and copilots using frameworks such as RAG
• Explore and integrate AI-driven automation tools to enhance process efficiency and decision-making
• Coordinate with cross-functional teams to ensure seamless integration and delivery.
• Document processes, best practices, and maintain compliance with organizational standards.
• Backend & Frontend Development: Create secure, high-quality, full-stack applications (React, Angular, or Vue.js for frontend?; Python/Node.js for backend?) that interact with AI models via RESTful or GraphQL APIs.
• Deployment & Optimization: Deploy, monitor, and optimize AI-driven applications using containerization (Docker, Kubernetes) and cloud services (Azure).
• Agentic Workflows: Implement Retrieval Augmented Generation (RAG) systems to enhance agent knowledge and accuracy.
• Contribute hands on engineering work, including building and enhancing services, integrations, and automation supporting enterprise platforms.
• Test and validate end to end business workflows across Supply Chain, Planning, Finance, and Corporate systems.
• Validate integrations and data flows between systems such as ERP, OMS, WMS, Planning tools, and Finance platforms (REST APIs, events, batch jobs).
• Participate in feature delivery, production validation, and post deployment support as needed.
• Identify, document, and track defects; collaborate with engineering teams on root cause analysis and resolution.
• Support release planning and execution, including smoke testing, sanity checks, and rollback validation.
• Contribute to architecture evolution, security by design, and cost efficient solutions.
• Mentor engineers through pairing, feedback, and knowledge sharing.