Release Manager (Digital and Retail)

ence with Mobile Play Store and Jamf

• Proficient in JIRA for quarterly planning and daily work management

• Familiarity with auditing and improving CI/CD pipelines

• Demonstrated ability to operate in a global, federated organization with geographically dispersed teams

• Strong understanding of Agile (Lean, SAFE), ITIL, and continuous delivery principles

• Excellent communication and presentation skills, able to convey complex technical issues concisely to leadership

• Experience with tools such as JIRA, Confluence, ServiceNow, Jenkins, GitHub, Splunk, IAAS, AWS

• Ability to work in a dynamic, results-oriented matrixed environment and manage ambiguity

• Strong relationship-building and influencing skills

• Inquisitive mindset with a drive to learn and explore new solutions

WHAT YOU'LL WORK ON

As a Release Manager, you'll lead planning, coordination, and execution of release processes for Retail and Digital Commerce during critical peak periods. You'll ensure operational readiness, stability, and continuous improvement while collaborating with cross-functional teams.

In this role, you will:

• Collaborate with cross-functional teams to assess technical feasibility and align implementation strategies

• Manage all change activities from planning through testing, deployment, and validation

• Develop risk management and contingency plans for peak events

• Apply structured problem-solving to debug complex systems and identify root causes

• Improve code and build release processes with a focus on operational stability

• Define and publish key metrics to measure release effectiveness and identify areas for improvement

• Partner with product, program, engineering, and IT teams to align on scope, cadence, and delivery requirements

• Drive release scheduling decisions with business and IT stakeholders

• Provide clear, consistent, and timely status reports to key stakeholders

• Lead go/no-go meetings, checkpoints, and retrospectives

• Participate in PI Planning and capability stand-ups for upcoming release scope

• Identify and resolve systemic issues uncovered during retrospectives, focusing on tooling, automation, and process optimization

• Drive CI/CD pipeline operational best practices