Client Success Specialist- Commercial Sales | Hybrid, Salt Lake City or Kansas City

coordinate all aspects of the sales cycle within assigned accounts

• Build and execute account management plans to drive sales velocity

• Expertly communicate the value proposition of Optiv's cybersecurity technologies, services, and expertise

• Build and maintain strong relationships with clients and key executive stakeholders

• Maintain a 90% renewal retention rate and consistently achieve assigned sales goals and quotas

• Act as a liaison between clients, vendors, technical teams, and internal stakeholders

• Manage and support recurring renewal and maintenance contracts

• Proactively generate renewal quotes, process orders, and assist with pricing strategies

• Determine gross margin objectives and recommend optimal pricing approaches

• Educate clients on contractual terms, renewal timelines, product updates, upcoming launches, and financing options

• Assist in selling master renewal programs across the client base

• Manage assets, contracts, RMAs, and renewal touchpoints throughout the contract lifecycle

• Monitor and mediate client communications to ensure satisfaction and issue resolution

• Identify upsell opportunities including refreshes, add-ons, and services

• Assist with client business reviews, satisfaction assessments, and identification of pain points

• Coordinate technical resources for product demonstrations and proof-of-concepts

• Aggregate system and performance data for client presentations and reporting

• Provide ad hoc reporting and support Optiv initiatives as required

• Ensure compliance with all company policies and standards

What we're looking for

• Associate's degree (A.A.) or equivalent experience preferred

• 2 years of Business-to-Business (B2B) sales and/or client services experience required

• Prior experience managing renewal contracts preferred

• Experience in the technology or IT industry preferred

• Prior experience as an SDR, CSM, or AE valued but not required

• Proven track record of meeting or exceeding sales quotas

• Intermediate proficiency in Microsoft Outlook, Word, and Excel

• Ability to prioritize and execute in a fast-paced, request-driven environment

• Strong ability to work cross-functionally with sales, technical, and support teams

• Demonstrated success building productive relationships with executives and key decision-makers

• Experience researching, initiating, and cultivating business relationships

• Ability to cold call and cold email to generate meetings and advance sales cycles

• Strong understanding of IT infrastructure, cybersecurity solutions, and competitive landscapes

• Familiarity with technology partners, distribution channels, and consulting services

• Knowledge of financing solutions for multi-year hardware, software, and services deals

• Proficiency with CRM platforms (Salesforce preferred)

• Excellent presentation, verbal, written, and listening communication skills

• Highly organized, detail-oriented, and capable of managing multiple priorities

• Self-starter comfortable working independently in a remote or hybrid environment

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What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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