Technology Business Experience Planning & Administrative Specialist

l will proactively coordinate knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
• Proactively focus on strategic initiatives and planning activities for their business area. Be able to identify IT opportunities, escalate to appropriate teams and leadership, build project plans and communicate effectively across multiple IT teams and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for the implementation of solution roadmaps and to ensure successful introductions across the business.
• Perform base IT business analysis and prepare recommendations and business plans as needed.
• Provide relevant information based on technology details so that management can provide recommendations and support
• Possess a base knowledge of most technical and business IT resources and use them to effectively coordinate team members.
• Partner with key staff members to assist strategic business plans or remediation actions.
• Utilize the appropriate IT technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
• Collaborate with enterprise architecture and various IT operations teams to ensure solutions target company standards.

Skills:
• Base IT Technology Knowledge
• Introductory project management skills
• Standard Oral and written communication skills from IT and non-IT target audiences
• Ability to strategic think and plan across IT teams
• Team and collaboration orientation
• Base problem solving techniques that enable IT technical teams to work towards achievable target
• Be performance driven to achieve IT strategic goals
• Archer and ServiceNow experience a plus

Job Description

• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.

• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.

• Partners with other departments or other functional areas in support of line of business initiatives.

• Independently provides data collection, research and reporting for assigned line of business initiatives.

• Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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