Customer Care Representative

unity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a skilled problem solver to join our team as a customer care representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you'll do:

• Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries

• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

• Update customer information in the customer service database, Salesforce with detailed notation of each call

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Impact the company's bottom line by problem solving and turning frustrated customers into repeat customers

• Utilizing effective communication and problem-solving skills via inbound phone to handle l customer inquiries - we believe in providing one-call resolution!

• Meeting or exceeding company expectations around productivity and service quality goals

• Adhering to all attendance and punctuality guidelines

• Other duties and responsibilities as needed

How we work:

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

What you'll bring:

• Minimum two years of customer service experience in a call center environment

• Must be willing to work in a heavy phone-based environment

• Experience with performing outbound calls

• Must be able to work independently and in a team environment

• Must be able to to type, talk and navigate systems simultaneously

• Typing words per minute - minimum expectation 35-40 WPM

• Ability to multi task and adapt to changing business needs

• Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome

• Must have understanding of internet navigation and tools

• Excellent communication skills, both verbal and written

• Excellent track record of attendance

• Must have High School diploma or equivalent

Hours:

• Must be able to attend training Monday through Friday from 8am to 4:30pm for the first 4 weeks of employment, including 3 days in office per week.

• Regular working hours will consist of working 40 hours, between Monday - Saturday, including 3 days in office per week, M-F with shifts being scheduled between 6am to 6:15pm.

• Closed major holidays and Sundays.

Pay and Benefits:

• Position offers $19.50 hourly base pay + a monthly bonus incentive of up to $400.00 based on performance metrics.

• Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays.

• Vast growth and development opportunities based on merit, past performance, and leadership potential.

Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.