Senior Collections Specialist

al estate, one home at a time.

What you'll do:

• Understand, review, investigate and reconcile large volumes of moderately difficult and complex accounts.

• Handle extensive research requirements to support resolution of account discrepancies and customer inquiries.

• Create and update case actions by logging collection notes and dispositioning results.

• Ability to think outside the box and make judgment calls within outlined parameters to resolve issues or make recommendations.

• Be able to work independently with minimal supervision.

• You are able to understand the complete collection process flow and be comfortable bringing new ideas for improvement to management.

• Ability to evaluate and improve efficiencies in workflows without negative impact on other
  departments and/or future business.

• Utilizing your strong communication skills, you will initiate contact and respond to incoming customer email and telephone inquiries to investigate complaints.

• Exhibit patience and have a calm, yet firm, demeanor to provide accurate support for validation of the past due balance to successfully collect payment, with the goal of preventing usage of a third party collection service.

• Ensure balances represented in Salesforce are accurate by reconciling accounts that have disputes or inaccuracies.

• Establish and maintain a positive rapport with key internal and external customers.

• Supports policies, procedures and change initiatives as needed by management

• Partner with the Manager on general tasks, assignments, reporting, and special projects.

How we work

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This will be a hybrid role located at our Scottsdale, AZ office.

What you'll bring:

• Minimum of a High School diploma or equivalent.

• 3+ years of experience in collections.

• Excellent communication skills, written and oral.

• Excellent time management skills with acute attention to detail.

• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.

• Strong interpersonal skills and willingness to adapt to rapid change.

• High aptitude and tolerance for engaging with potentially dissatisfied clients.

• High agility and tolerance to shift focus from task to task, or from one sub-segment of clients to another.

• Has a thorough understanding of collections processes and procedures and applies knowledge to resolve assignments.

• Analyze, reconcile, and propose solutions for multiple entities with the ability to concisely communicate the results to co-workers, managers, and external customers, as applicable.

• Dependable; accountable; exhibits patience; enthusiastic and positive; team player; shares best practices; accept and professionally manage change.

• Possess core values to engage customers with the highest level of respect and integrity

• Working knowledge in various computer applications (Google Docs, Gmail, Google Calendar, Google Chrome, Google Sheets, etc.).

Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.