Senior Collections Specialist

elp change the world of real estate, one home at a time.

What you'll do:

• Research, analyze and implement the required specialized procedures associated with the assigned high value account cases, prior to initiating contact to collect past due balances.

• Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks.

• Ability to professionally communicate with and handle the concerns of high value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve.

• Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management.

• Serve as a resource to assist other collectors with difficult or complex accounts and situations.

• Support the Collections Supervisor and manage special projects as designated.

• Oversee the collections policies and processes located in the Knowledge Library to ensure the most up to date descriptions are accurate.

• Coordinate with the supervisor to manage training of all new employees in all aspects of collector day-to-day responsibilities.

• Willingness to assist in training as needed with new department processes

• Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to our daily function.

• Review and respond to customer inquiries in multiple queues.

How we work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role in our Scottsdale office three times each week.

What you'll bring:

• Minimum of High School Diploma or equivalent.

• 3+ years' experience in Business/Corporate Collections.

• Proficient in Microsoft Products: Excel and Word.

• Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals.

• Knowledge of Billing and Collections procedures.

• Excellent time management skills with acute attention to detail.

• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits.

• Strong interpersonal skills and willingness to adapt to rapid change.

Do the best work of your life at Realtor.com®

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.