Client Svc Ops Admin, NA

ormance/service standards. Ensures productivity meets or exceeds service and quality standards. Establishes and maintains industry relations. Provides coaching and mentoring to Client Service Administrators.

Responsibilities include, but are not limited to:

• Communication regarding assigned accounts to field and our subcontractors

• Owns the communication of requested process improvements from assigned customers

• Escalates customers' issues to an appropriate level within the company as needed

• Resolves customers' pain points of clients

• Proactively looks for failure/potential failure, correcting them before the customers notice

• Work schedule may be 40+ hours per week and may include working on weekends as needed.

• Builds expertise in assigned verticals.

• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

What do you need?

• High school diploma or equivalent required

• College degree preferred but equivalent work experience is acceptable

• 3-5 years client management experience

• Experience working in sales and billing is helpful

• Must have and express a sense of urgency when dealing with client and partner concerns

• Strategic and innovative thinking skills

• Experience in project management, project or peer leadership, customer service, and conflict resolution

• Strong written and verbal communication skills

• Organizational and project management skills

• Ability to multitask

• Detail-oriented

• Ability to learn new business unit software programs as needed

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

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