Associate, Banking Operations

through clients' eyes.

As a Banking Operations Associate, you will promote client loyalty by providing the highest quality support to our internal and external customers via outbound phone calls relating to the movement of funds. You will be a primary contact for our branch partners and clients, internal partners, and external clients, and provide "best in class" service by:

• Effectively managing and evaluating risk while processing complex check deposits that require additional research, disbursement requests, and internal transfers.

• Assess and resolve client issues that relate to deposits and transfers by helping clients "Own their Tomorrow". You will assist clients in navigating through money movement solutions and servicesavailable at Schwab.

• Problem solving and conducting research/special requests through the use of internal processing systems, phone, and emails.

• Identifying situations where escalation is warranted and the ability to act quickly in a high-risk environment.

• Performing work that is detailed and communicated in a clear, effective manner.

• Work collaboratively and effectively with others in a fast-paced environment.

• Proactively educate clients and internal partners on our processes and services.

• Support business initiatives by developing strong partnerships.

• Handle escalations when warranted and the ability to take action quickly in a high-risk environment by assessing and resolving clients' issues.

• Demonstrate leadership and ability to be a role model and mentor to your peers.

• Proactively looks for opportunities to improve processes and procedures.

• Work cooperatively with others to produce innovative solutions.

• Foster teamwork in a diverse work environment.

What you have

To ensure that we fulfill our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Preferred Qualifications:

• 1-3 years' experience in client service or operations with brokerage/financial industry.

• Bachelor's degree or equivalent work experience.

Required Qualifications:

• Ability to quickly learn new technology and utilize a variety of data and systems in order to proactively identify solutions to meet client needs.

• Self-driven and demonstrated ability to work in a high volume environment.

• Intermediate technical skills, with the ability to use multiple applications simultaneously and efficiently, including Windows, internet research, database systems, and email.

• Excellent operational and follow-up skills with the ability to manage complex work.

• Engaging interpersonal, verbal, and written communication skills.

• Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.

• Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.

• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.

• Due to nature of risk with responsibilities, attention to detail and accuracy are required.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance