Associate, CS&S Client Technical Support

one-year prior client service experience.

• Shift Flexibility: There are various schedules of weekdays, and early evenings shifts.

• Proven experience utilizing strong troubleshooting techniques, de-escalating, and problem solving, ideally in a Call Center environment.

• Excellent interpersonal skills, including proven listening skills, and the ability to effectively communicate technical trouble shooting steps in a detailed, well-organized manner over the phone.

• Demonstrates a technical aptitude by quickly assimilating technical concepts and new technology.

• Excellent knowledge of common browsers such as Edge, Chrome, Safari and Firefox and a high-level understanding of Apple and Android based mobile devices.

• Extensive knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through complex software.

• Experience working in a team environment, including sharing feedback and knowledge with peers.

• Passion for service, positive attitude, enthusiasm, professionalism, and strong client focus

• Promotes and embraces positive client interactions, as well as personal, team, and company improvement.

• Efficient in utilizing many diverse resources and computer screens simultaneously while delivering exceptional service over the phone.

• Adept at anticipating and adapting to changing job needs with exceptional results.

• Effective critical thinking through probing questions to identify solutions in unique situations, while demonstrating sound business judgement.

Preferred

• 2+ years of prior client service experience.

• 1 year or more of Financial Services industry experience.

• Excellent technical knowledge of the Internet, Networking, Wi-Fi, and ISP's.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance