Cost Basis Tax Operations Specialist

cost basis updates, support, and resolution of client inquiries.

The Specialist in Cost Basis Operations will provide dedicated support and technical expertise to Schwab clients. Our mission is to provide prompt, thorough, and complete service through collaborative partnerships with Partner Support, Investor Services, Advisor Services, and the Accommodations groups. Additionally, we provide work-item escalation support to these groups in responses from client and field inquiries. We're searching for experienced, team-focused individuals to own prioritized work items pertaining to households with wealth over 10 million dollars at Charles Schwab and to premium advisors. Below outlines a summary of additional responsibilities for this role:

• Provide exceptional, prompt, and thorough service to our ultra-high net worth clients and advisors when researching cost basis inquiries and processing cost basis updates.

• Exhibit a passion for client service, positive energy, and problem-solving skills to assist Schwab clients fulfill their requests.

• Engage in a dialogue to identify additional needs and present effective help and influence solutions.

• Establish clear points of contact for one-stop resolution and for ongoing support and escalations.

• Demonstrate flexibility and work collaboratively with other team members to deliver high quality service and meet client expectations.

• Manage multiple tasks effectively by balancing high productivity with excellent service quality.

• Understanding of Cost Basis IRS regulations when processing client requests - taking into consideration, business, brand, financial, and regulatory risk.

What you have

• 2+ years of experience within Cost Basis Operations preferred

• Series 7, 63 or 66 preferred.

• Bachelor's degree or equivalent experience in Accounting, Finance or Economics.

• Experience working in financial services industry.

• Solid analytical skills and ability to multi-task to perform multiple complex tasks with a strong level of attention to detail; Can operate with little instructions on day-to-day work with general direction on assignments.

• Advanced MS Excel skills, ability to work with large data sets.

• Proven tax and cost basis experience and knowledge framework.

• Expertise in tax and cost basis reporting topics, such as impact of return of capital transactions, corporate actions, fixed income amortization/accretion, etc.

• Passion for working in a team environment - contributing toward departmental and team goals and objectives.

• Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.

You demonstrate these behaviors:

• Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to learn to work together cooperatively.

• Adaptability: Ability to apply business judgment outside of defined procedures and make decisions based upon the client experience and risk to the firm. Can effectively handle a variety of complex and difficult problems or tasks at once. Very successful at modifying behavior to remain effective in different organizations and cultures.

• Customer Orientation: Serves as the point of contact for the team and business partners regarding client escalations, providing updates/escalations to Manager when necessary and ensure transparency is maintained. Quickly and effectively solves all client problems and seeks a resolution that builds trust with our clients and business partners.

• Analytical Thinking - Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

• Thoroughness: Ensuring that one's own and other's work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

• Results Orientation: Has a strong sense of urgency about solving problems and getting work done. Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance