Desktop Support Specialist

n computer science or related field or equivalent technical/vocational certification and a combination of experience preferred.

• Minimum of 3 years' experience working in a service desk, desktop support, or technology support environment.

• 2+ years of experience using BigFix, Remedy, Azure, Intune, Bigfix, and/or other large systems management tools

• Completed Microsoft Certifications, Professional Development, or Technical Training

Preferred qualifications:

• Strong customer service skills, with the ability to communicate professionally and empathetically

• Detail-oriented with the ability to manage multiple tickets and tasks effectively.

• Self-motivated and able to work independently with minimal guidance.

• Excellent oral and written communication skills

• Aptitude for learning

• Positive, team-oriented mindset with a proactive approach to problem-solving.

• Proficiency in diagnosing basic technical issues, troubleshooting desktop applications, hardware, and web applications

• Experience supporting users in their use of applications such as Microsoft Office 365, PowerShell, CrowdStrike, VPN, Citrix, Remedy and MDM (mobile device management)

• Experience with standard imaging on Windows and MAC laptops

• Strong understanding of Microsoft Best Practices

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance