Production Support Engineer

h, and ensure data availability as enterprise demand continues to grow.

Key Responsibilities

• Provide production and operations support for enterprise data and analytics workloads in a cloud-based environment.

• Monitor batch and streaming data jobs, identify failures or performance issues, and drive timely remediation.

• Support incident response, root cause analysis, and post-incident follow-ups to improve platform reliability.

• Maintain and enhance monitoring, alerting, and observability to proactively detect and prevent issues.

• Partner with data engineering and platform teams to support job onboarding, production readiness, and operational best practices.

• Execute standard operational activities including job restarts, data validations, and production hygiene.

• Contribute to operational runbooks, documentation, and continuous improvement of support processes.

• Support scheduling, dependency management, and workload coordination across enterprise data pipelines.

• Participate in on-call rotations and operational support coverage as required.

What you have

Required Qualifications

• Bachelor's degree in computer science, engineering, or a related technical field, or equivalent practical experience.

• 2-3 years of experience in a production support, operations, or reliability role within a data analytics, data engineering, or data warehouse environment.

• Hands-on experience with cloud-based data platforms and services, including GCP BigQuery, Airflow, Dataflow, and Pub/Sub.

• Hands-on experience supporting ETL or data pipeline workloads in production environments (IDMC or equivalent).

• Strong SQL skills for data analysis, validation, and troubleshooting.

• Working knowledge of Python or other scripting languages for automation and operational optimization.

• Familiarity with CI/CD tools such as GitHub and related deployment workflows.

• Understanding of monitoring, alerting, and incident management practices in production systems.

Preferred Qualifications

• Prior exposure to financial services or other regulated environments, including data governance and operational controls.

• Familiarity with automation and operational tooling to improve production efficiency and reduce manual effort.

• Experience with job scheduling and orchestration tools such as Control-M or Cloud Composer.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance