Quality Assurance Engineer

siness area related to testing and compliance verification by maintaining a deep understanding of current and emerging quality assurance testing practices.

• Coordinate End-to-End testing across different product and domain teams

• Participate in peer reviews of test plans and test cases to gain insights into best practices and identify areas for improvement.

• Adjusts testing procedures to ensure all acceptance criteria are thoroughly verified

• Assist in developing test plans for system products, business processes, or services to ensure comprehensive coverage of acceptance criteria.

• Design test automation scripts for UIs, web services, APIs

• Partner with development and other team members, and work closely with offshore QA teams to create agile test automation solutions, accelerating Schwab's SDLC processes and meeting critical business objectives.

• Maintain tools used in during test development including source control, test management and release systems

What you have

Required Qualifications

• 4+ years in Software Quality Assurance.

• Experience using IVR Automation tools like CYARA Velocity and able to build automation scripts independently.

• Familiar with formal test tools like Atlassian Zephyr, HP Quality Center/Microsoft Test Manager, MS Team Foundation Server, Automation tools like Cyara/Hammer and Selenium.

• Experience in testing IVR Applications both DMTF and Speech.

• Familiarity with Selenium or other industry leading tool sets.

• Experience converting business user stories and functional system requirements into test cases.

• Working knowledge of Agile, Iterative development process and methodologies.

Preferred Qualifications:

• Bachelor's degree in Engineering, Computer Science, or related field

• Contact Center testing experience and deep understanding of environments like NICE In Contact Cxone/Genesys Pure Engage cloud or similar.

• Experience with Agile software development methodologies and QA responsibilities within an Agile Scrum Team

• Ability to work collaboratively in a fast-paced, highly energetic, geographically dispersed environment.

• Ability to communicate effectively, write detailed and thorough documentation, troubleshoot and problem solve.

• Passion for building solutions through automation, driven by innovation and commitment to lifelong learning

• Experience with financial domains is a plus.

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance