Senior Manager, Workplace Services Sponsor and consultant Offer Manager

map, and execution for two distinct offers: (1) the plan sponsor offer (our primary client offer) and (2) the consultant offer (a strategic stakeholder offer that influences and drives U.S. business). You would own the end-to-end offer for both audiences ensuring each offer has clear value propositions, success measures, and prioritized roadmaps.

You will report to the Director of Integrated Benefits Offer Manager and serves as the primary champion for both offers - partnering closely with leaders across RPS and SPS and cross-functional teams across the firm to organize, package, activate, and maintain a competitive plan sponsor offer and consultant offer. The Offer Manager will balance near-term delivery with long-term strategy, proactively manage tradeoffs between sponsor and consultant needs, and establish shared governance and KPI reporting to track progress and outcomes.

Key responsibilities

• Develop and own the long-term vision and multi-year roadmaps for the plan sponsor and consultant offers.

  • Plan sponsor offer: (including reporting, analytics, and insights), informed by sponsor research and service data; translate sponsor pain points and root causes into prioritized enhancements.
  • Consultant offer: define the consultant experience strategy and engagement model; translate consultant needs into capabilities, materials, and insights that strengthen consultant advocacy and influence business growth.

• Design and launch new products and enhancements for both offers-clearly defining what is shared (core capabilities) versus what is offer-specific (sponsor-facing vs consultant-facing experience, tools, and content)-using data analytics, behavioral insights, and competitive benchmarking.

• Develop and refine pricing strategies and market positioning for each offer, ensuring the sponsor value proposition and consultant value proposition are distinct, compelling, and aligned to target segments.

• Deliver presentations serving as the SME, clearly articulating the value of both offers to internal and external stakeholders. This may include sales finals, plan sponsor and consultant meetings, and/or industry events.

• Partner and influence across the organization (and, when needed, the broader firm) to activate roadmap deliverables on time and within scope, while establishing clear intake, prioritization, and governance mechanisms to manage tradeoffs between the two offers.

• Establish KPI frameworks, reporting practices, and maintain key product/offer artifacts aligned with product management discipline, including separate KPI views for the plan sponsor and consultant offer.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required qualifications:

• Strong client orientation, a desire for continual improvement and a growth-oriented mindset.

• Demonstrated experience owning and evolving offers for multiple audiences (e.g., end clients and intermediary influencers), including aligning value propositions, roadmaps, and success metrics.

• Superior analytical and problem-solving skills.

• Excellent collaboration skills with demonstrated ability to build strong relationships.

• Proven track record influencing without authority and leading cross-functional teams.

• Exceptional written and verbal communication skills including the ability to succinctly synthesize data/research, develop recommendations, create presentations, and share with key stakeholders including executives.

• Comfortable navigating ambiguity and the ability to quickly adjust to changes in priorities.

• At least 7 years of experience in product/offer management, business strategy, or client experience.

• Financial services experience.

• Bachelor's degree or equivalent experience.

Preferred Qualifications

• Retirement and/or stock plan experience strongly preferred.

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.

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What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance