Sr Manager, AI Change Management

Charles Schwab

4

(159)

San Francisco, CA

Why you should apply for a job to Charles Schwab:

  • 4/5 in overall job satisfaction
  • 67% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 69% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • After 5 years of service at Schwab, employees are eligible for one month of Sabbatical leave.
  • Paid parental leave and reimbursement to help offset adoption or surrogacy expenses for eligible employees.
  • Mentorship program opportunities and competitive tuition reimbursement program to invest in employees’ success.
  • #2025-112155

    Position summary

    financial services innovation.

    As Schwab's central AI business enablement team, we bridge the gap between research, technology, and business units, ensuring that AI-powered innovation is integrated seamlessly and strategically throughout the organization. From exploring transformative AI technologies to delivering practical applications, our team is dedicated to empowering every corner of Schwab with the tools, insights, and capabilities to succeed in an increasingly AI-driven world.

    We are looking for an experienced and innovative Senior Manager to lead our AI Change Management & Transformation function and play a pivotal role in shaping and executing Schwab's firmwide AI strategy. This role will report to the Director, AI Business Enablement and will be responsible for driving organizational readiness, stakeholder engagement, and process transformation to support AI adoption. You will play a critical role in helping teams embrace AI capabilities and realize measurable business value. The ideal candidate is both technically proficient and business-savvy, with a deep understanding of AI technologies and the broader tech ecosystem.

    What You'll Do

    • Strategic Change Management: Design and execute change management strategies, partner with cross-functional teams, and lead communication and training efforts to support AI transformation across business units

    • Process Integration: Collaborate with business and technology leaders to redesign processes for AI integration and support governance frameworks for responsible AI use

    • Analytics: Track adoption metrics, monitor business impact, and inform continuous improvement for change management effort.

    • Leadership: Function as the driving force behind AI change management initiatives, rallying cross-functional teams with domain expertise to enable these initiatives and ensure successful execution.

    What you'll gain

    • Be a key driver of Schwab's AI transformation journey.

    • Exposure to cutting-edge AI technologies and enterprise transformation programs

    • Collaborate with a dynamic, forward-thinking team at the forefront of financial services innovation.

    • Ability to contribute to strategic change management initiatives, positioning yourself for an impactful career at Schwab

    • Develop your personal brand and key relationships across the different enterprises

    What you have

    Required Qualifications

    • A Bachelor's degree is required

    • 7-10+ years of experience in change management, business transformation, or digital enablement

    • 3+ years of experience building familiarity with AI technologies, business applications, and implementation roadmaps, preferably for complex and/or regulated business domains

    • 5+ years of experience demonstrating strong knowledge with various change management methodologies

    • 7+ years of demonstrated senior-level communication skills and abilities to craft compelling narratives and deliver effective presentations tailored to executive audiences

    • 7+ years' experience influencing cross-functional stakeholders and championing initiatives across departments

    Preferred Qualifications

    • MBA or Master's in Organizational Psychology, Business, or related field

    • 2-3+ years of experience supporting AI or emerging technology initiatives

    • Certifications in change management or AI strategy

    • Excellent communication, facilitation, and stakeholder engagement skills

    • Strategic mindset with the ability to identify and leverage opportunities for collaboration between Schwab

    • Strong relationship-building and collaboration skills; a team player with experience influencing cross-functional stakeholders and championing initiatives across departments

    In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

    What's in it for you

    At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

    We offer a competitive benefits package that takes care of the whole you - both today and in the future:

    • 401(k) with company match and Employee stock purchase plan
    • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
    • Paid parental leave and family building benefits
    • Tuition reimbursement
    • Health, dental, and vision insurance

    Why you should apply for a job to Charles Schwab:

  • 4/5 in overall job satisfaction
  • 67% say women are treated fairly and equally to men
  • 75% would recommend this company to other women
  • 69% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • After 5 years of service at Schwab, employees are eligible for one month of Sabbatical leave.
  • Paid parental leave and reimbursement to help offset adoption or surrogacy expenses for eligible employees.
  • Mentorship program opportunities and competitive tuition reimbursement program to invest in employees’ success.