Salesforce Platform Architect

ed tasks. They will identify, design, build, test and deploy solutions related to Salesforce, as well as related applications and systems. The Salesforce Architect will work closely with various business op stakeholders and end users across Sales, CS, Finance, Marketing and Dev. They will be responsible for all CRM processes and functionality in support of various teams, both in the configuration and automation of the Salesforce platform. They will be responsible for interacting with business end users to understand and document scope requirements specific to enhancement, inquiries and bug-related SF requests that align with current and new business processes/system updates to fulfill business needs/asks. The work that they will be responsible for completing will drive innovation and process improvements across the organization.

What you'll be doing

• Be the technical subject matter expert in conversations about enhancements showing the art of the possible.

• Build out and advise others following best practices to build out enhancements based on the business enhancements.

• Lead Internal Training and team learning sessions for new Salesforce technologies.

• Troubleshoot, resolve and track Salesforce end-user issues.

• Documentation of technical requirements.

• Perform QA on data and metadata for system customizations.

• Create and manage objects, fields, flows, Apex Classes and Triggers, Lightning Components and documentation to support ongoing initiatives.

• Perform other related duties as assigned.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field

• 3-5 years experience in Salesforce technical experience across multiple Clouds- Sales, Service, Experience, etc.

• Salesforce Advanced Admin and Platform App Builder certified preferred

• Additional Certifications highly desirable (PD1, MuleSoft, Platform App Builder, CompTIA etc.)

• Experience with MuleSoft and Anypoint Studio highly desired

• Proven ability to work creatively and analytically in a problem-solving scenario

• Technical scope requirements gathering skills

• Ability to communicate clearly and effectively in both verbal and written formats on a technical and business level depending on audience

• High-level of interpersonal & customer service skills

• Strong organizational skills and ability to manage multiple projects simultaneously

Perks of working for Shiftkey:

• Inclusive and collaborative work environment

• "Cool" office spaces making the hybrid work environment fun and engaging

• Comprehensive health, vision, and dental coverage

• Benefits effective as of first day

• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees' diverse needs

• 100% 401(k) employer match up to 6%

• Paid parental leave

• Investment in your wellness: access to mental health support

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Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive.

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs. ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]