Services Delivery Manager

y oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices

• Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps

• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups

• Proactively provide input into the development of Practices' policies, procedures and standards

• Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions

• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects

• Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress

• Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations

• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing

• Determine areas for process improvements within both the client and Snowflake

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:

• 7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

• Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)

• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

• Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)

• Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

• Unique opportunity to work on a truly disruptive software product

• Get unique, hands-on experience with bleeding edge data warehouse technology

• Develop, lead and execute an industry-changing initiative

• Learn from the best! Join a dedicated, experienced team of professionals.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

The application window is expected to be open until January 6, 2024. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $118,000 - $165,100.

• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?