Director Digital Customer Education

Learn more at https://www.sonatype.com .

We are seeking an experienced Customer Education leader to join our world-class Customer Success team. We support a growing global customer base, with representation across the entire Software Development Lifecycle (SDLC): Developers, Enterprise Architects, Cyber Security, DevOps, Legal & Compliance, etc. These subject matter experts demand an educational experience that is adaptable, engaging, and prescriptive to proactively meet their unique needs.

What You'll Do

• Team Leadership: Lead and inspire a team of education professionals, fostering a culture of innovation and excellence.

• Content Creation: Lead all aspects of the development of high-quality, engaging educational content across various digital platforms, including webinars, tutorials, documentation, and online courses.

• Develop and Execute Strategy: Create and implement a comprehensive customer education strategy that leverages data and AI to scale operations and personalize learning experiences.

• Customer Engagement: Drive customer engagement and satisfaction by ensuring customers are aware of and using educational resources effectively.

• Data Analysis: Analyze data to measure the impact of educational programs and continuously improve them based on feedback and performance metrics.

• Collaboration: Work closely with product, marketing, and customer success teams to align educational initiatives with company goals and customer needs.

What we are looking for

• Experience in designing, implementing, and scaling a digital-first education program

• Results-oriented approach to driving Expansions, Renewals, and Advocacy

• A growth mindset that embraces the potential of leveraging AI

• Data-driven analysis to problem-solving

• General understanding of the modern SDLC and the tools involved

• Knowledge of current industry trends and continuous curiosity to learn new information

• Exceptional interpersonal, written/verbal communication skills and attention to detail

• Bachelor's degree preferred

• If you're eager to learn and teach and welcome new challenges, let's talk!

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At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.